Section 1 – What data do we collect and process about you?
When you purchase something from our website, we need to collect certain data about you for the purposes of fulfilling your purchase. On purchase, we will collect and store your name, email address, and delivery address. When you create an “account” with us, which is necessary to complete your transaction, we also store the password with which you can access the account. We will never access your password, nor will we ever ask you to tell us your password.
When you purchase a digital information product, we also collect, store and process data that enable us to deliver the service for which you have paid – data about your course progress (including exam results), any revision notes you make on our software, a log of you opening product-related emails that we send you.
Payment is made through the third-party payment gateways Stripe, GoCardless or PayPal. We store data about which payment gateway you use to purchase a course and keep records of any outstanding monies owed to us. We do not have access to or store any data about your bank details, debit or credit card numbers, or any other financial data. As a last resort, we may ask for payment over the phone. Any debit or credit card details given over the phone are NEVER stored, and these phone calls are never recorded.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may also place cookies in your browser. Some of these cookies are necessary for us to provide you with excellent service, and others may be:
- Analytical, to facilitate data-driven service improvements and enable us to ensure we’re living up to our own high standards.
- Marketing-related (such as Facebook pixels), to allow us to inform you and people like you about products and services which they may find valuable.
We endeavour to provide a high level of customer service. As such, customer service calls may be recorded for training purposes, but we will always ask your permission to do so beforehand.
We take your data security very seriously. Where possible, we do not store your data on cloud storage systems, and we use encryption, firewalls, and password protection where appropriate. Should a data breach occur, we will take all necessary steps according to the General Data Protection Regulation 2016/679 (GDPR). We keep a log of all data processing to enable us to ensure that nobody accesses your data without permission.
Continual improvements to our information products are something we always strive for, and your data plays a key role in that. When you complete an information product, we continue to store your name, email address and other general account details to fulfil our promise that you have access to the course ‘for life’. All other personal data related to your progress through the information product is stored for a period of 3 years to aid us in improving our services, after which it is deleted.
Section 2 - Consent
When you purchase an information product, you give us permission to contact you regarding that specific product only. Once you have completed the digital product, we will send you emails to facilitate your continued use of the service for which you have paid, detailing things like website improvements/outages, content updates and other upgrades or changes that may affect to access the product for which you have paid. We may also process your email address and purchase history on the basis of “legitimate interest” to send you information about other PTC courses that may interest you. You will be able to unsubscribe from these emails at any time by using the link at the bottom of each email. When you opt-in to our marketing emails or other correspondence, we store and process only the data required to deliver marketing material to you.
Should you opt-in to receive Facebook messenger marketing from us, we will also store the name, profile picture, gender and time zone associated with your Facebook account. This does not in any way give us permission or enable us to access any other data stored on Facebook.
For other products you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent.
How do I withdraw my consent?
If, after you opt-in to marketing emails, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by using the unsubscribe button at the bottom of marketing emails or by contacting us at email@example.com or mailing us at:
Personal Trainer Collective
Studio 42, 91 Brick Lane, Shoreditch, London, E1 6QL
You can also request that we completely erase all data associated with you from our records, and we will comply without question. Due to the nature of our information products, a request for us to delete or stop using your data will also mean that you lose access to any products that you have purchased.
Section 3 - Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service in a way that requires us to involve the relevant law enforcement agency.
Due to the nature of our organisation, all of our staff are legally 3rd party processors. You can find their identities and contact details by emailing firstname.lastname@example.org where we will provide you with a full list of our staff and their contact details. Where necessary, we will disclose your data to these select 3rd parties for the sole purposes of order fulfilment, customer service, and marketing. We will not sell, distribute, or otherwise make available your personal data to any other parties.
You have the right to know what data we store, and how we use it – if you would like to see a full list of all your data that we store, or if you need further clarification, please email email@example.com (who is the primary controller of your customer data).
Terms & Conditions
This web page represents a legal document that serves as our Terms and Conditions and it governs the legal terms of our website, www.personaltrainercollective.com, sub-domains, and any associated web-based and mobile applications (collectively, “Website”), as owned and operated by PERSONAL TRAINER COLLECTIVE LTD.
By using our Website, you agree to fully comply with and be bound by our Legal Terms. Please review them carefully. If you do not accept our Legal Terms, do not access and use our Website. If you have already accessed our Website and do not accept our Legal Terms, you should immediately discontinue use of our Website.
The last update to our Terms and Conditions was posted on 22/02/2019.
The terms “us” or “we” or “our” refers to PERSONAL TRAINER COLLECTIVE LTD, the owners of the Website.
A “Visitor” is someone who merely browses our Website, but has not registered as Member.
A “Member” is an individual that has registered with us to use our Service.
Our “Service” represents the collective functionality and features as offered through our Website to our Members.
A “User” is a collective identifier that refers to either a Visitor or a Member.
All text, information, graphics, audio, video, and data offered through our Website are collectively known as our “Content”.
Our Website may contain our service marks or trademarks as well as those of our affiliates or other companies, in the form of audiovisual content, words, graphics, and logos. Your use of our Website does not constitute any right or license for you to use such service marks/trademarks, without the prior written permission of the corresponding service mark/trademark owner.
Our Website is also protected under international copyright laws. The copying, redistribution, use or publication by you of any portion of our Website is strictly prohibited. Your use of our Website does not grant you ownership rights of any kind in our Website.
Links to Other Websites
Our Website may contain links to third-party websites. These links are provided solely as a convenience to you. By linking to these websites, we do not necessarily create or have an affiliation with, or sponsor such third party websites. The inclusion of links within our Website does not constitute any endorsement, guarantee, warranty, or recommendation of such third party websites. We will make it clear when links within our website are officially affiliated or endorsed by us. www.personaltrainercollective.com has no control over the legal documents and privacy practices of third party websites; as such, you access any such third party websites at your own risk.
Terms and Conditions of Sale
All prices are in GBP or USD and are inclusive of VAT.
Payment will be taken in full prior to delivery of goods or services. In the case of recurring payments, these will be charged on predetermined dates that are made clear during the purchase process. If payment is not made in full over the duration of the payment plan, we reserve the right to pursue outstanding payments and withdraw access to any information products until such a time as outstanding payments have been received in full. If payments are outstanding, users of information products will not be entitled to any certificate or other confirmation of having completed the information product in question.
All products and services are subject to availability and may be withdrawn at any time. We will endeavour to keep the site fully updated with new products and removing old ones. If your order cannot be fulfilled we will notify you with an option of waiting for the product to become available or be given a full refund for the product which is unavailable.
Delivery of physical goods will normally be made to UK addresses within 14 days. You will be advised of any delay, or if the item is not available. For international customers, we will endeavour to make delivery as soon as is practical, however international shipping is subject to a delay.
Delivery of other information services will be subject to the terms and conditions of the individual product, which are stated on the individual sales pages.
Payment will be debited from your account before the dispatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure. Should a data breach occur, we will take all necessary steps according to the General Data Protection Regulation 2016/679 (GDPR).
Returns / Refunds – Faulty goods may be returned within 14 working days from receipt and you will receive a full refund. You must notify us by email before your return. Services and digital products are not eligible for refund. For digital products that you are paying for via a monthly direct debit, you can cancel at any time and not be charged the remaining payments remaining although you will immediately lose access to the digital product.
Return Address: Studio 42, The Old Truman Brewery, 91 Brick Lane, Shoreditch, London, E1 6QL
Our Legal Terms shall be treated as though it were executed and performed in London, UK, and shall be governed by and construed in accordance with the laws of Sussex, UK, without regard to conflict of law principles. In addition, you agree to submit to the personal jurisdiction and venue of such courts. Any cause of action by you with respect to our Website, must be instituted within one (1) year after the cause of action arose or be forever waived and barred. Should any part of our Legal Terms be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that any Content in our Website conflicts or is inconsistent with our Legal Terms, our Legal Terms shall take precedence. Our failure to enforce any provision of our Legal Terms shall not be deemed a waiver of such provision nor of the right to enforce such provision. The rights of PERSONAL TRAINER COLLECTIVE LTD under our Legal Terms shall survive the termination of our Legal Terms. We reserve the right to alter our terms and conditions at any time, without notifying users.